FAQ

How do I place my order?

To place an order, please follow the steps below:

  1. Add your desired items to the shopping cart.

  2. Proceed to checkout via:

    • Website Checkout, or

    • PayPal

  3. If using Website Checkout, click the green “Checkout” button on the right-hand side of the screen.
    If using PayPal, click the PayPal button.

  4. You will be directed to the Customer Information page. Please enter:

    • Email address

    • Full name

    • Delivery address

  5. If you have a valid discount code, enter it in the “Discount” field on the right-hand side and click “Apply”.

  6. Click “Continue to Shipping Method” and confirm your delivery address.

  7. Proceed to Payment Method, enter your payment details, and confirm whether billing and shipping addresses are the same.

  8. Click “Complete Order” to finalise your purchase.

You will see an on-screen confirmation and receive a confirmation email with your order details.

If you experience any issues during checkout, please contact us at
📧 service@murwonberberine.com

What if items are missing or incorrect in my order?

If you receive missing or incorrect items, please contact us at
📧 service@murwonberberine.com

Kindly include:

  • Your Order Number

  • Clear photo proof (image size under 1MB)

We will resend the correct item at no additional cost, and you may keep the incorrect item as a complimentary gift.

How do I know my order was successfully submitted?

Once your order is placed, you will receive a confirmation email containing your Order Number and purchase details.

Can I change the items in my order?

Order changes are permitted on the same day of purchase, before 11:00 PM (PDT).
Please contact us via www.murwonberberine.com as soon as possible to request changes.

How do I add items to my cart?

  1. Visit the product page and select your preferences.

  2. Click “Add to Cart”.

  3. Adjust the quantity if needed.

  4. Continue shopping or proceed to checkout.

How do I view my shopping cart?

Click the Cart icon at the top of the website.
You can:

  • Adjust item quantities

  • Remove items

  • Review your order before checkout

How do I remove items from my cart?

  1. Click the Cart icon in the upper-right corner.

  2. Locate the item you wish to remove.

  3. Click “Remove” beneath the quantity field.

How do I change item quantities in my cart?

  1. Open your cart via the Cart icon.

  2. Enter the desired quantity in the Quantity field.

  3. Prices will update automatically.

Recommended browsers

For the best experience, we recommend using:

  • Google Chrome

  • Safari

  • Firefox

  • Internet Explorer

What payment methods do you accept?

We accept:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

How do I pay using PayPal?

At checkout, select PayPal as your payment method.
You will be redirected to PayPal’s secure website to complete your payment.

How do I use a discount code?

  1. Add items to your cart and click “Checkout”.

  2. On the Customer Information page, locate the “Discount” field.

  3. Enter your code and click “Apply”.

  4. Confirm the discount is reflected in your order summary.

What is your return & exchange policy?

Please refer to our Return Policy for full details.
Our customer service team is available 24/7 and will respond as quickly as possible.

How do I return an item?

Please contact us via www.murwonberberine.com for return instructions and assistance.

What is your cancellation policy?

Orders may be cancelled on the same day, before 11:00 PM (PDT).
After this time, cancellations cannot be processed.

To request cancellation, email:
📧 service@murwonberberine.com

Is ordering online secure?

Yes. All transactions are protected using SSL (Secure Socket Layer) encryption, ensuring your personal and payment details remain secure.

Is it safe to use my credit card?

Absolutely. We use secure payment processors with AES-256 encryption to protect your data.

Is my personal information kept private?

Yes. Your personal information is kept strictly confidential and will never be sold, rented, or shared without your consent, except where required by law.