Privacy Notice

PRIVACY NOTICE

Last updated: July 2022

Thank you for visiting www.murwonberberine.com (the “Website”), operated by Murwon Berberine (the “Company”, “we”, “us”, or “our”). We are committed to providing a secure and trustworthy online experience while respecting and protecting your personal information.

This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit or use our website and related services (collectively, the “Services”), as well as your rights and choices regarding your personal data.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Notice and agree to the collection, use, and transfer of your personal information as described herein, including transfers to and storage in the United States, Canada, and Hong Kong. If you do not agree, please do not use our Services.

1. What information do we collect?

We may collect personal and non-personal information in the following ways:

a) Information you provide directly

This includes information provided when you:

  • Place an order or make a purchase

  • Register an account

  • Subscribe to newsletters or marketing communications

  • Participate in surveys, reviews, promotions, contests, or giveaways

  • Contact customer support

If you make a purchase, we may collect your name, billing and shipping address, email address, phone number, and payment details (processed securely by third-party payment providers).

b) Information about third parties

If you choose to send a gift or communicate with another person through our Services, we may collect that individual’s name, email address, phone number, or shipping address for fulfilment purposes.

c) Information collected automatically

We and our service providers may automatically collect information using cookies, pixels, log files, and similar technologies, including:

  • IP address

  • Browser and device type

  • Operating system

  • Pages viewed and links clicked

  • Time spent on the Site

  • Referring URLs

This information helps us improve site functionality, analyse usage trends, personalise content, and deliver relevant advertising.

d) Information from third-party sources

We may receive information from third parties (such as analytics providers, advertising partners, or social media platforms) in accordance with their privacy settings and policies.

e) Combined information

We may combine information collected directly, automatically, and from third parties to improve our Services and communications.

2. Cookies and tracking technologies

Our Services use cookies and similar technologies. By using our Services, you consent to the use of cookies as described below.

Types of cookies we use:

  • Strictly Necessary Cookies – Required for core site functionality (e.g. shopping basket, account login).

  • Performance Cookies – Help us understand how visitors use our website.

  • Functionality Cookies – Remember your preferences (e.g. currency, location).

  • Targeting Cookies – Used to deliver relevant advertisements and measure campaign effectiveness.

You may manage or disable cookies through your browser settings; however, disabling certain cookies may affect site functionality.

3. How do we use your information?

We may use your information to:

  • Process and fulfil orders, payments, returns, and refunds

  • Provide customer service and respond to enquiries

  • Improve our website, products, and services

  • Send transactional and promotional communications

  • Personalise content and advertising

  • Prevent fraud and protect security

  • Comply with legal and regulatory obligations

4. How do we share your information?

We may share information with:

  • Affiliated companies within our corporate group

  • Service providers (e.g. payment processors, shipping partners, IT services)

  • Marketing and advertising partners (where permitted by law)

  • Legal and regulatory authorities where required

  • Business transferees in the event of a merger, sale, or reorganisation

We may also share aggregated or anonymised data that does not identify you personally.

5. Text marketing (if applicable)

By providing your phone number at checkout or via subscription, you consent to receive transactional and marketing text messages. Message frequency may vary. You may opt out at any time by replying STOP or contacting us at the email address below.

6. Your rights and choices

Subject to applicable laws (including the UK GDPR), you may have the right to:

  • Access your personal data

  • Correct or update your information

  • Request deletion or restriction of processing

  • Object to certain processing activities

  • Withdraw consent at any time

To exercise your rights, please contact us using the details below.

7. Marketing communications

You may opt out of promotional emails at any time by clicking the unsubscribe link in our emails or contacting customer service.

8. Children’s privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 13. If such information is identified, we will take reasonable steps to delete it.

9. Data security

We implement reasonable physical, technical, and administrative safeguards to protect your information. Sensitive data (such as payment information) is encrypted using SSL technology.

10. International data transfers

Your personal information may be transferred to and processed in the United States, Canada, and Hong Kong, where data protection laws may differ from those in your country of residence. By using our Services, you consent to such transfers.

11. Data retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Notice or as required by law. Data no longer needed will be securely deleted or anonymised.

12. Changes to this Privacy Notice

We may update this Privacy Notice from time to time. Changes will be posted on this page, and continued use of the Services constitutes acceptance of the updated policy.

13. Contact us & complaints

If you have questions, requests, or concerns regarding this Privacy Notice or our data practices, please contact us:

📧 Email: service@murwonberberine.com
🌐 Website: www.murwonberberine.com

If you believe your concerns have not been adequately addressed, you have the right to lodge a complaint with your local data protection authority or relevant supervisory authority.